Shipping & Delivery Policy
Shipping & Delivery Details
1. Delivery Charge:
Inside Dhaka Metro: BDT 70 (Up to 1kg).
Outside Dhaka Metro: BDT 150 (Up to 1kg).
Note: The delivery charge might vary due to product size, quantity and delivery location.
- Delivery Time:
The estimated time of delivery for Order inside Dhaka city up to 3 Working days & for Outside Dhaka up to 5 working days.
Note:
- Any order placed after 11 am will be considered as order of next business day, not on the same day.
- Business Day: Sunday to Thursday except for public holidays.
- Products ordered between 11 am Thursday to 11 am Sunday will be handed over to RedeX for delivery on Sunday.
- Delivery might be delayed due to the unavailability of the product or delay from the 3rd Party Delivery Service.
You can claim the full refund for the delivery charge if the order is not delivered within the committed timeline. (Only Applicable for out of Dhaka Delivery)
| Type of Delivery | Outside Dhaka | Claim Amount | |
| Regular Delivery | 6 Working Days | 150 | |
- Self-Pick Option:
Self-Pick Option with Xen-Z directly enable you to shop in a way that suits you. You can collect most orders from Xen-Z Office, so you can pick the product directly from us after 1 hour of ordering (Sunday to Thursday) excluding public holidays, it’s a great option if you want your order quickly, however, we will keep your order at the collection point for 2 Days if you can’t make it to the pick-up point right away.
